Cancellation Policy:
If you wish to cancel your order, please contact us within 24 hours of placing the order. We cannot guarantee that we will be able to cancel your order after this time frame as we begin processing orders immediately. If we are able to cancel your order, we will issue a full refund to the payment method used to place the order.
Refund Policy:
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 7 days of receiving your order to request a refund. We will provide a full refund for the purchase price of the item(s), excluding any shipping costs, once we receive the returned item(s) in their original condition. Please note that we do not cover return shipping costs.
Products not eligible for cancellation or refund:
Custom orders are not eligible for cancellation or refund as they are made to order specifically for you. However, if there is a problem with the custom order, please contact us and we will do our best to resolve the issue.
We reserve the right to refuse a refund or exchange if the item(s) returned to us are not in their original condition, are damaged or show signs of wear, or have been washed or used.
Please contact us at bijitcrochet@gmail.com with any questions or concerns about our cancellation and refund policy.